Accessibility

Our site has been designed to achieve "Double-A" accessibility compliance with the W3C's Web Content Accessibility Guidelines V1.0. This means that the site should work well with all modern browsers, and with assistive technologies such as screen readers or Braille readers.

If you have any issues accessing content on the ICE website, please contact web.feedback@ice.org.uk

ICE Library catalogue online

We are aware of accessibility issues with the ICE online library catalogue and are currently working to improve accessibility with this area of the site.

Font size

All text on the site is resizable using your web browser's built in tools. This can usually be achieved by clicking View on your browser's toolbar, then choosing an option from the "Zoom" or "Text size" menu.

Browser policy

ICE makes every effort to ensure that its website is compatible with the latest browser technologies. However, due to the ever increasing number of browser versions and alternative viewing mediums available, combined with the limited development resources available, ICE accepts that it is not possible to ensure that all users of its site receive the same experience.

To ensure that this site caters to as many users as possible, ICE has implemented a graded browser support policy. This grading is based on the technology that the majority of our visitors use to view the website and is reviewed on a biannual basis.

Browser categorisation

Browsers are broken into three different levels based on the number of visitors using a particular browser or version:

  • Level 1 – Browsers used by 15% or more of total site visitors over the previous 6 months
  • Level 2 – Browsers used by between 5 and 15% total site visitors over the previous 6 months
  • Level 3 – any browser used by less than 5% of visitors of the previous 6 months

Please note, where browsers are automatically updated i.e. Chrome and Firefox, the support level indicates the most up to date version.

If a browser is not named, please assume that it will be classified Level 3.

Standards of services and support

  • Level 1
    • All content must be readable and all functionality associated with the site must be accessible
    • Where variations in content presentation are identified, ICE will seek to resolve these as quickly as possible
    • Where problems in site functionality are identified, ICE will seek to resolve these as quickly as possible
  • Level 2
    • All content must be readable and all core functionality associated with the site must be accessible
    • Where variations in content presentation are identified, ICE will seek to resolve these where possible
    • Where problems in non-core site functionality are identified, ICE will seek to resolve these where possible
  • Level 3
    • ICE does not guarantee support for browsers classified as Level 3
    • Faults will be recorded but no commitment will be provided that will be resolved.

Changing of browser level

Browsers are assigned a category based on the number of users visiting the ICE website using that particular browser. These figures will be analysed on a bi-annual basis and browser levels updated as appropriate Currently supported browsers and categorisation

Browser Internet Explorer Chrome Firefox Safari
Level 1   Latest version    
Level 2 IE8, IE9, IE11   Latest version Latest version (Mac OS)
Level 3 IE10, IE7 and below      

Review

This information was last updated in October 2014. The policy will be reassessed in March 2015 and every six months thereafter.

Mobile

At the time of writing, ICE’s website is not mobile optimised and we cannot guarantee that all functionality will work when browsing using a mobile phone or tablet device. ICE is continually looking to improve its website, and the implementation of mobile optimisation is under consideration.

Questions

If you have any questions regarding ICE’s browser policy, or wish to raise an issue, please contact web.feedback@ice.org.uk

We recommend that you keep your web browser up to date with the latest version - download from the following links: