Q. I have found a paper I wish to download. What do I do next?
By clicking on the download paper icon, you can purchase the paper, but you must first register with the ICE to complete the transaction> There are four steps to follow (three if you have already registered) to complete the transaction:
Step 1.
To register your details with the ICE Virtual Library, please click on the New User button. You will need to enter your payment method.
If you already have an ICE online account, then simply enter your username and password and go on to step 3.
Step 2.
Complete the online form by entering your personal and credit card details, password question, username and password and then click submit. Once our database has accepted these details, go on to step 3.
Step 3.
The details of your order are displayed for final confirmation. Please check that the title of the paper and payment details are correct. Please press Confirm if you are happy to proceed with the order.
If you would like to amend your payment details, please click update to update your details. Once our database has accepted these details, you will be lead back to step 3 check details again and press confirm.
Step 4.
The transaction is now complete and your order has been received by our Customer Service Team. They will now send you a receipt via e-mail. From this page you may download the paper, and save it on your PC.
Q. How do I pay?
We take payment via MasterCard, Visa, Delta and Switch.
You only need to provide us with your credit card details once, when you set up an account with the ICE Virtual Library. This means you will save time the next time you wish to buy a paper from us.
Q. Is it safe to buy online?
Yes. When you submit your personal and credit card details the information is encrypted and then protected by a firewall that forms part of a secure server.
We do not sell or provide your information to third parties.
Q. I have forgotten my password/username. What do I do now?
On the Sign in or Register page click on "I've forgotten my password". You will then be asked to submit your E-mail address. We will then email you with the question that you entered when you first registered with us to help you recall your password. We will not email the password directly for security purposes.
Q. I wish to buy a paper and I already have an account. Do I need to enter my credit card details again?
No. You entered your credit card details when you set up the account. There is no need to submit your details again as long as you have your username and password.
Q. I am an international customer. Can I still buy a paper?
Yes. All major international credit cards are accepted and will be charged at the current pounds sterling rate.
Q. I would like to place a company order. Is this possible?
Yes. Corporate credit cards are accepted.
Q. How do I download the paper?
Full text is available using Adobe's Acrobat software. This allows a complete article, with photos, drawings etc. in position to be viewed on screen. To download a free copy of Adobe Acrobat click here.
All papers are stored as fully searchable Portable Document Format (PDF) files. Papers pre 1996 were scanned at 300 dpi resolution, papers from 1997 were originated in PDF format.
PDF files contain high quality text, drawings and photographs, and are almost indistinguishable from the paper as it appears in the printed journal - even when printed out on your office printer. Because of the high quality information they contain, our PDF files can vary in size from 150 kb to 3MB, and, depending on the time of day, your location, and how you are connected to the Internet, can take anything from 15 seconds to 15 minutes to download onto your computer.
To save on access time, perform your initial search using the bibliographic record. These are in HTML format, and consequently will appear almost instantaneously. It is possible to perform an extremely refined search using the advanced search fields. Use these to select a shortlist of papers that are of interest rather than downloading full text papers that may not be relevant
If you have Adobe Acrobat Reader installed on your PC, click the Download button, and the paper will open in Adobe Acrobat Reader. To save the Paper, click the save icon.
Then you will then be prompted to save the paper in a folder you desire, and click OK. Your download is complete.
If you do not have Adobe Acrobat reader installed on your PC, click on the Download PDF button; select the "save this file to disk" option, browse to a folder on your local PC, and click OK. Once the download window has reached 100% your download is complete.
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