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The basics of communication are discussed at the outset and the general structure of reports outlined to ensure clear dissemination of written information. Specific report styles are covered in detail, from management and sales reports to project reports and business case preparation.
The development of clear, concise and unambiguous instructions, procedures and manuals are detailed and the ground rules for writing good business letters and emails are presented.
The course demonstrates the value and methods of good writing by using several of examples, contrasting good and bad, to indicate which writing styles work and which don't - and why.