Event archive

Event Organiser: ICE

Customer centred design - Sydney Metro's journey, Sydney

  • Lecture
  • Sydney
  • 09 May 2018
  • 17:45 - 19:30
Customer centred design - Sydney Metro's journey, Sydney

About this event

The presentation will take you through the journey Sydney Metro has been on, over a number of years. The presentation will look at the CCD guidelines developed by Sydney Metro including personas, the customers decision making process, journey maps and stress points. Examples of changes to the Metro design and end product will be provided. There will be opportunity for questions at the end of the presentation.

The speakers for the evening will be Nick Thomson - Sydney Metro Customer Experience Manager and Larissa Ivacheff Sydney Metro Senior Customer Experience Manager.

If you would like to stand for a role on the ICE committee please contact transtasman@ice.org.uk

Speakers

Nick Thomson

Nick is the Sydney Metro Customer Experience Manager.

Larissa Ivacheff

Larissa is Sydney Metro Senior Customer Experience Manager.

Event venue

Sydney Metro
LV 43, 680 George Street
Sydney
Sydney NSW 2000
Australia

For more information please contact:

Sasha Planinic

e: sasha.planinic@ice.org.uk
t:

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