ICE Benevolent Fund
The ICE Benevolent Fund has a range of services to support ICE members and their families with the pressures of everyday life. It also helps members reach their potential in their personal development.
- Date
- 19 November 2025
- Time
- 09:30 - 12:30 GMT
- Location
-
Online
Add to Calendar
19-11-2025 09:30
19-11-2025 12:30
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Europe/London
Challenging behaviours: strategies for success
https://www.ice.org.uk/events/latest-events/ben-fund-challenging-behaviours-masterclass/
Online,
From £20.00 (Excl.VAT)
Book nowChallenging behaviours: strategies for success
- Date
- 19 November 2025
- Time
- 09:30 - 12:30 GMT
- Location
- Online
From £20.00 (Excl.VAT)
Book nowOverview
In any workplace or personal setting, navigating situations with people we find to have challenging behaviour is a crucial skill. This masterclass is designed to help you better understand why some behaviours may be difficult to interact with and equip you with practical strategies to manage these situations effectively.
Delegates are encouraged to bring an example of their own experiences to the session.
In this online masterclass, delegates will explore:
- Understanding why certain behaviours can be challenging to engage with
- Communication styles and their impact on interactions
- Leveraging emotional intelligence for effective conflict resolution
- Recognising our own blind spots
- Techniques for managing and navigating difficult behaviours successfully
The masterclass is for anyone looking to enhance their interpersonal skills and confidently handle even the most difficult interactions!
This event is heavily subsidised by the ICE Benevolent Fund and offered at a discounted rate for the benefit of ICE members.
Please note - this session has limited numbers of spaces, and the session will not be recorded to maintain delegate confidentiality when discussing personal circumstances.
Fees are £20 for ICE Members (all grades) and £50 for non-members.
More workshop, webinar and masterclass topics can be found here.
Visit the webinar archive at your leisure.
Prices
| Ticket | Price |
|---|---|
| Members | £20.00 (Excl. VAT) |
| Non-members | £50.00 (Excl. VAT) |
Speaker
Lucy Whitehall
Transform and Thrive Ltd
coaching leaders to thrive through change
Read more
Lucy Whitehall
Lucy is a masters level Coaching Psychologist and Positive Psychologist. Her work helps clients build resilience, maintain psychological and emotional health, and cultivate restorative rest.
Lucy’s psychologically informed coaching is underpinned by research yet is accessible and pragmatic. Helping clients understand the basis for their thoughts, emotions, and behaviours, Lucy enables people to enhance wellbeing, navigate change, communicate effectively and build meaningful relationships in all areas of life.
Adept at creating psychological safety for her clients, Lucy listens deeply, offering a compassionate, non-judgemental style. Clients comment on how empowering this is, allowing them to create realistic, sustainable solutions.
For more information please contact:
ICE Benevolent Fund Team
- e: [email protected]
- t: +44 (0)1444 417 979
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