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Let’s talk… difficult conversations

Event organised by ICE

19 January 2022
12:30 - 13:00 GMT
Watch Online,
United Kingdom

This event has now ended

You can catch-up on details or any broadcast and downloads here.


There are times in life when a difficult conversation is hard to avoid. While this may make us feel nervous or stressed, tackling the conversation in the right way may improve the situation.

From negotiating pay rises to having a challenging conversation with a friend, this webinar will help you move forwards in a productive way.

About this event

The webinar will help you have a greater understanding of:

• How to focus on outcomes for both parties rather than emotions
• Finding the right words and phrases to articulate your thoughts constructively
• How our intentions can support calm and effective conversations
• Navigating challenging conversations in your work and personal life with ease

Webinar timeline:

12:30 Introduction from Sarah Parker, Casework & Communications Executive, ICE Ben Fund
12:35 Presentation from Lucy Whitehall, Director, Transform and Thrive Limited
12:55 Q&A, Lucy Whitehall, facilitated by Sarah Parker, ICE Ben Fund

For further information, please contact the ICE Benevolent Fund at [email protected] or call 01444 417 979.

More workshop, webinar and masterclass topics can be found here

Visit the webinar archive at your leisure.


Lucy Whitehall

Lucy Whitehall

Transform and Thrive Ltd

the wellbeing coach for senior leaders

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Lucy Whitehall

Lucy is an experienced coach trained to masters level. She specialises in supporting senior leaders and entrepreneurs to be healthy, happy and productive in the workplace by accessing their innate resilience and strengths.

Lucy holds the world recognised Masters in Applied Positive Psychology and Coaching Psychology (MAPPCP) and delivers inspiring workshops in topics including Mental Health and Wellbeing, Self Compassion, Mindfulness, Personal Resilience, Work-Life Integration, Assertiveness & Confidence, Growth Mindset, Emotional Intelligence, and Managing Change with agility. She also holds a BSc in Life Sciences, MSc in Human Resource Management, and is a chartered member of the Institute of Personnel and Development (MCIPD).