ICE Coffee Break: How to get actionable customer and colleague feedback

Overview

A part of the ICE London Membership offering we are organising a series of events aimed at ICE members within 0 – 10 years post your professional qualification, although open to all.

The purpose of the events is to engage our members and provide opportunities for them to develop ‘softer’ skills and discuss the challenges typically faced once they are professionally qualified. 

If you have just received qualification, you have been qualified for a while or you haven't completed professional qualification, but you are in this approximate stage of career, this is for you! 
 
Many people may now be in a more senior position within the team and managing more people/responsibility, looking to bring in work to their companies, forge new contacts, discuss hiring practices, managing wellbeing of a team etc. 

There are many engineers in this ‘post-professional qualification’ stage of career and the ICE Coffee Break series of events is here to support you. 

Dave Stitt Bsc CEng MICE FCIOB MCMI FRSA PCC, author, leadership team coach and executive coach will present and start a discussion on “How to protect your confidence in tricky times” The discussion topic will be based around:

1. Three little questions: the secret to winning promoters and silencing detractors
2. Turn critics into champions: a simple tool for client and colleague success
3. Ask, listen, improve: a three-question approach to industry excellence

You can also read in depth about this topic on this blog post: https://dsabuilding.co.uk/three-little-questions-a-simple-tool-for-getting-promoters-and-silencing-detractors