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Guidelines for making a complaint about an ICE member

This contains advice to members of the public, members of the Institution of Civil Engineers (ICE) and members of other professional bodies who may be dissatisfied with the professional conduct of a member of ICE and wish to know if they have grounds to make a complaint to ICE.

Guidelines for making a complaint about an ICE member

Content type: Information

Last updated: 10 March 2022

Author/s: ICE

You may complain to the Institution of Civil Engineers (ICE) if you think that a civil engineer who is a member of the Institution is guilty of “improper conduct”. This means that the member of the ICE has not been honest, trustworthy or ethical in the way the work was done or in anything to do with his or her work.

It can also mean that in the member’s work he or she has not done enough to protect either your health and safety or the health and safety of others.

A member of the ICE who has been found guilty of a criminal offence may be guilty of improper conduct, even if this has nothing to do directly with his or her work. It will depend on what the member of the ICE has done.

Improper conduct is distinct from ‘negligence’. If you consider a member has been negligent and want to seek redress, you should pursue this matter by a separate procedure such as litigation or other dispute resolution process. The ICE will not normally consider a complaint against a member while such a claim is being pursued.

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