ICE membership management system upgrade: Q&As

Payments for membership subscriptions, application fees, specialist register fees and duplicate certificates can now be made in MyICE.

Membership fees are due by 1 January 2026. If we haven’t received payment, we’ll send you a reminder.

You can pay by logging into MyICE and selecting the ‘My Subscriptions' tile.

We accept Direct Debit as a payment method however the cutoff date to set this up for 2026 has now passed. If you haven’t paid your subscription for 2026, you’ll need to pay this using another payment method such as a credit or debit card, or by cheque.

Please visit our reinstatement page to find out what steps you need to take based on your previous membership grade and how long it’s been since your membership ended.

To complete your payment some fields must not be left blank, so please make sure you select a country and enter your postal or ZIP code. If you do not have a postal or ZIP code, please enter ‘00’ into this field.

If you already had a MyICE account, please visit the MyICE registration page. You’ll need to enter your membership number, date of birth, surname and create a new password to generate a new MyICE account and migrate your information to it.

If everything has worked, you'll see a message informing you that your details have been matched. You'll then be sent an email inviting you to activate your account. You'll need to follow the link in that email to activate the account before logging in. If you have tried the above steps and are unable to re-register, please use ‘Contact us form’ and a member of our customer service team will assist you.

We introduced the new system to replace our existing membership system, which had been in place for over 20 years and was no longer supported. The new system is based on Microsoft Dynamics, a cloud-based suite of applications that help businesses run more efficiently and effectively. 

When you’re invited to, you’ll need to re-register your MyICE account and set a new password. In the future, the new modern membership system will improve the way we manage your membership, allow us to streamline processes and ensure the highest level of data integrity. It will also enable improvements to many of the functions you use on our website. Moving to this system will allow us to better support you throughout your career.

No. You must re-register a new account for us to migrate your existing details. Attempting to log into your MyICE account before you have re-registered won’t work and you may be locked out.

If this happens, or you come across difficulties re-registering, please contact us using the 'Contact us form' and a member of our customer service team will assist you.

The login details you use to access your MyICE account were encrypted in our old system, and we couldn’t bring these across to the new one, so we’re asking users to register a new account. We have transferred all your membership data across so it will be waiting for you when you log into MyICE with your new credentials. 

Some MyICE services are currently unavailable, and we are working hard to bring them online. As more services become available we will update the service status section at the top of this page.

If we’ve e-mailed you to invite you to re-register your account, you’ll find your member number at the top of this. If you need further help, please contact us using the contact us form.

Our partners Emerald have replaced the ICE Virtual Library with Emerald Insight which allows you to access a range of free and paid for ICE Publishing journals, archives and books. If you’ve re-registered your MyICE account, you can use these credentials to log into the portal.

If you have correctly filled in the details and clicked on submit, but are not receiving the e-mail with the link please use our contact us form. 

If you have entered your details exactly and have still been unable to register this could be for a few reasons. Please firstly check that there are no spaces at the end of your member number or last name and that your date of birth has been entered in this format: dd/mm/yyyy.

If you have tried the above steps and are still unable to re-register, please use our 'Contact us form' and a member of our customer service team will assist you.

The new system is based on Microsoft Dynamics, a cloud-based suite of business applications that help businesses run more efficiently and effectively. It is hosted remotely and has been extensively tested to make sure it is fit for purpose. 

Yes, we have migrated your member data into the new system. When you register your new MyICE account, please do check to ensure that this is up to date. 

If you encounter a problem or find a bug please use the contact us form so we can investigate.  

You can access your MyICE account by logging into https://myice.ice.org.uk. If you haven’t already done so, you must first re-register your MyICE account. 

Yes, when you register your new MyICE account you will be asked to enter your new password. 

You can update some of your details including your name and e-mail address, and basic email preferences. We’re working on introducing mor functionality to MyICE and expect to be able to roll this out soon. 

Yes. You can access the CPD Online tool by visiting the MyICE portal but you’ll need to re-register your MyICE account before you can access it. You’ll need to enter your membership number, date of birth, surname and create a new password to generate a new MyICE account and migrate your information to it.

We will be making application services available in the coming days as we roll out our new system. We expect all to be available in time for our forthcoming application deadlines so would advise that you check our website regularly for updates.   

We have been processing many applications (e.g. for Professional Review or End Point Assessment) as normal during our downtime. For others which we could not process (e.g. academic assessments, Fellowship or specialist knowledge societies and registers) we are now progressing these with our assessors and are on track to provide results as previously advised to applicants. 

We are currently finishing the set up of our applications pages and expect to make this service available in the next few days.

Fellowship applications have closed for 2025. If you wish to make an application for fellowship in 2026 please email [email protected].

You can use the form below to contact us. 

The secretariat for your panel has been providing updates using their usual communications method. Please look out for these communications as they may contain instructions or advice. This is important because: 

• You might be asked what is happening by colleagues and the information we provide you with will help you answer.
• You can register your new MyICE account now:
  
  • Visit the MyICE registration page to register your new account  
  • Fill in your membership number - <member number>
  • Enter your date of birth either using the calendar or in this format  dd/mm/yyyy
  • Enter your last name
  • Enter the password you would like to use for your MyICE account - this can be your old password or a different one
  • Click on 'Submit'
  • If everything has worked, you'll see a message informing you that your details have been matched.
  • You'll then be sent an email inviting you to activate your account. You'll need to follow the link in that email to activate the account before logging in. 
• These details must exactly match the information we hold on file for this process to work.
• There may be changes to processes specific to your role or panel. For example, new instructions on how to access academic assessments or Fellowship applications allocated to you. 

Yes. With the introduction of the new MyICE, the way you manage your Fellowship applications will change. We will provide you with guidance on how to complete your assessments when we allocate your applications for this session. 

Yes. With the introduction of the new MyICE, you will now access your assessments via your MyICE account. You will need to register your new account first and then follow the guidance we give you on how to complete your assessments when we allocate your applications for this session. 

No. As a reviewer/assessor, you work on your candidates’ applications through our SharePoint tool. While this has been integrated with our new membership database, the way you access and manage your reviews will not change. 

You will need to register your new MyICE account to access your services but other than that, you can continue your activities as normal, bearing in mind that we will not be rolling out applications for student membership for a few more days.

You will need to register your new MyICE account to access your services but other than that, you can continue your activities as normal, bearing in mind that we will not be rolling out applications for student membership for a few more days.

You will need to register your new MyICE account to access your services but other than that, you can continue your activities as normal, bearing in mind that we will not be rolling out applications for student membership for a few more days.

Some automated emails from IPD online aren’t currently being issued. We’re working to fix this as quickly as possible.

If your email hasn’t arrived, please check your junk or spam folder in the first instance.   

If your new employer enrols trainees through our online service, please access your MyICE account and navigate to the IPD online section to start your new agreement.

Otherwise, please complete our transfer training agreement form.

There will be no impact on your IPD Online, except that you now need to register your new MyICE account before you can access IPD Online again.

Yes. You can do this after you have registered your new MyICE account. Your SCE/DE/mentor will also need to register their new account to access IPD Online.

Yes. Once you have registered your new MyICE account, you’ll be able to upload any final evidence and your SCE/DE/mentor will be able to review and sign it off.

Please firstly register your new MyICE account then update your evidence and sign off at your current level using the IPD Online tool.

When you are ready to register your new training agreement at your new employer, please send us your completed transfer of training agreement form.

Yes. IPD Online is now available with limited functionality. You must first register your new MyICE account to access it.

This occasionally happens due to cookies or cached data. Please try clearing your cache, trying a different browser, or using an incognito tab to pull fresh data from our systems. If after having tried this the problem persists, please contact us using the ‘Contact us form’.

Yes. With the introduction of the new MyICE, there are some changes to the training agreement registration process. For example:

• Access to IPD Online will be set up when trainees register their training agreement.
• Our Training Agreements Online System (TAGSO) has been retired. If you have previously used TAGSO to register and pay for your new trainees, you’ll now do this through your MyICE account.
• New trainees whose employer has Direct Debit payments set up will register their training agreement via their MyICE account. All other trainees will continue to apply using our training agreement application form.
• Any new trainees starting on a new training agreement will see seven attributes in IPD Online. Existing trainees will continue to work across the nine attributes (which match the current seven attributes) to the full completion of their agreements.

You can do this after you have registered your new MyICE account.

Yes. Employers who used our previous training agreements online system will now register new trainees via their MyICE account in the IPD Online tool.

Employers who do not register trainees online can send their completed training agreement application forms to us as usual.

Yes, you can send your training agreement transfer forms to us to action.

Currently, you can’t change this. We are aware of this issue and are working with our developers to fix it. In the meantime, please contact your local membership manager or membership development officer as they will be able to assist.

This occasionally happens due to cookies or cached data. Please try clearing your cache, trying a different browser, or using an incognito tab to pull fresh data from our systems. If after having tried this the problem persists, please contact us using the ‘Contact us form’.

Yes, you can access IPD Online now once you have registered your new MyICE account.

Our Training Agreements Online System (TAGSO) has been retired and you’ll now manage your training agreements via your MyICE account using the IPD Online tool.

Yes. You can now register new trainees via their MyICE account in the IPD Online tool. 

Yes, you can send your training agreement transfer forms to us to action.  

This occasionally happens due to cookies or cached data. Please try clearing your cache, trying a different browser, or using an incognito tab to pull fresh data from our systems. If after having tried this the problem persists, please contact us using the ‘Contact us form’.

Don’t worry, their attribute evidence is there, but for a few trainees the new IPD Online tool requires them to submit more data for the whole record to be shown.

To do this please ask your apprentice to enter additional text against each attribute and click on ‘Submit’.

This should reset their progress at the previously confirmed level.

The full completion download from IPD Online only shows the confirmation of completion.

This is acceptable for proof of IPD completion for your apprentice’s end point assessment application.

Yes, you can do so once you have registered your new MyICE account.

We are aware of an issue causing trainees to not show for some administrators and are working with our developers to fix it.

This occasionally happens due to cookies or cached data. Please try clearing your cache, trying a different browser, or using an incognito tab to pull fresh data from our systems. If after having tried this the problem persists, please contact us using the ‘Contact us form’.

No. As a reviewer/assessor, you work on your candidates’ applications through our SharePoint tool. While this will be integrated with our new system, the way you access and manage your reviews will not change.

If you haven’t already done so, you can now re-register your MyICE account.

We're working hard to bring all the services in MyICE back online during the phased rollout of our new membership management system. We thank you for your patience as we work to improve your member experience.

For those who need additional time, we’ve extended the deadlines for level 6 end point assessments (EPAs), Professional Reviews and IPD completion to 28 November, and the deadline for sponsor statements to 21 November. Sponsors should make sure they submit their Sponsor's statement of support by this revised deadline.

Yes, applications to become a reviewer and/or EPA assessor are not affected by our planned outage.

No. There will be no impact on the processing of your application or your training. If you have any further questions, please follow the contact details on your application form.

Please refer to the relevant Professional Reviews or EPA guidance online and speak to your local membership contact as usual.

We have put in place temporary measures to ensure you can still book the events you want to, so you may notice some differences to our normal booking form as you register on an event.

No. To cancel your attendance, you’ll need to contact the event organiser, whose name is shown in your confirmation e-mail. If you can’t find this, please use the form to contact us.

Refunds for paid-for bookings are subject to individual event terms, but if a refund is due, then we’ll process that as usual in due course.

Yes, you can change your mind about attending in person (or vice versa) by contacting the event organiser whose name is shown in your confirmation e-mail or joining instructions. If you can’t find this, please use the our form to contact us.

Yes. You can contact the event organiser whose name is shown on the event’s web page, and they will check for you.