The ICE is upgrading its membership management system to improve its ability to engage with its members and other customers. During the upgrade, some of the services you use will not be available for a short period of time, and some will change.
To help you understand how this will affect you, we have produced a set of questions and answers. If after reading them, you still have questions, you can use our dedicated form to get in touch with us.
Page last updated: 12 May 2025.
We are introducing the new system to replace our existing membership system, which has been in place for over 20 years and is no longer supported. The new system is based on Microsoft Dynamics, a cloud-based suite of business applications that help businesses run more efficiently and effectively.
For approximately three weeks, some functions and web services that you access via MyICE will be unavailable. MyICE is the self-service portal that you use to administer your ICE membership or access ICE services.
When we launch the new system, all members and other MyICE users will need to re-register their MyICE account and reset their password. We’ll communicate exactly how and when you need to do this in the next few weeks. The ICE website, ice.org.uk, will remain online throughout the downtime.
We are currently planning to go live in summer 2025.
The new modern membership system will improve the way we manage your membership, allow us to streamline processes and ensure the highest level of data integrity. In the future, it will also enable improvements to many of the functions you use on our website. Moving to this system will allow us to better support you throughout your career.
Yes. To implement the new system and migrate data from the old system, there will be a period of around three weeks where you won’t be able to use any of the services you access via the MyICE portal, or book and amend events in the usual way.
As the processes also affect internal ICE functions, ICE staff will not be able to complete these activities on your behalf for the duration of the planned outage period.
You won’t be able to use any of the services that you access via MyICE during the planned outage period. These are shown below:
- Viewing or updating your details using MyICE
- Student, graduate and Fellowship applications
- Academic assessment applications
- TSA – training scheme administration online
- TAGSO (see IPD section for further information)
- IPD online
- Online payments for any ICE service (including subscriptions)
- CPD online
- The ICE virtual library
- Member search tool
- Approved employer search tool
- Booking events
- Viewing existing event bookings including Benevolent Fund bookings
- Associate membership, Career Appraisal, Further Learning Exam and Experiential Learning Assessment applications
- Online news and information pages (except a small number of pages that require you to be logged into MyICE to access)
- CPD audit (submission of records and review by auditors)
- Online guidance documents
- The ICE Knowledge Hub
- ICE Rewards
- Online ICE library services
- End Point Assessment applications via ACE360
- Professional Review applications
- Making BACS payments
Yes, we’ll migrate your data automatically. So that we can migrate your account, you’ll need to ensure you have a valid email address registered so that we can verify your identity when you log into the new MyICE for the first time.
Please ensure that ahead of the migration date, you check and update your email address in MyICE if necessary.
The new system is based on Microsoft Dynamics, a cloud-based suite of business applications that help businesses run more efficiently and effectively. It is hosted remotely and has been extensively tested to make sure it is fit for purpose.
No. All of your data will be securely transferred to our new system except for your password. When we have launched our new system, we’ll invite you to re-register your MyICE account at which point you can update your password.
Yes. Please make sure you have an up-to-date email address on your account before the planned outage period as we’ll use this to communicate with you and verify your identity when you log into your new MyICE account for the first time.
If you don’t have a valid e-mail address in MyICE by the time the planned outage period has begun, you’ll need to contact us after our new system has launched for us to create your new account.
You will be able to access all the services you previously used in the same way - by logging into (the new) MyICE or using the events booking system. The new MyICE introduces new ways of managing some of your services and processes. We’ll write to you if any of the services you use is changing significantly.
We expect the planned outage to last for three weeks. When we launch the new system, all members and other MyICE users will need to re-register their account and reset their password. We’ll communicate exactly how and when you need to do this in the next few weeks.
The login details you use to access your MyICE account are encrypted in our existing system, and we can’t bring these across to the new one, so we’re asking users to re-register their account. We’ll provide details of when and how you need to do this soon.
We’ll automatically transfer all your membership data across, and it will be waiting for you when you log into MyICE with your new credentials.
No. You won’t be able to update or access your membership records during the planned outage period and ICE members of staff will also be unable to update any of your details.
No. You can update your password as usual until the planned outage period begins, but you won’t be able to do so once it begins.
When we have launched our new system, we’ll invite you to re-register your MyICE account at which point you can update your password.
Subscriptions
If you pay before the planned outage your subscription will be renewed, and your member benefits will be restored (e.g. access to New Civil Engineer).
If you have not paid by the time the planned outage has begun, you’ll be able to pay by BACS during the planned outage period, but not by debit or credit card. We won’t be able to restore your member benefits or reactivate your training agreement (if you were on one) until we have launched our new system.
Yes – but only using BACS. You won’t be able to pay by credit card or direct debit during the planned outage. If you send a BACS payment, we’ll register this when the new system goes live.
If you have specific concerns regarding paying your annual membership subscription, please use our form to contact us.
No. You can pay for your subscription as usual until the planned outage period begins. After that you’ll need to wait until we have launched our new system. You should pay your subscription as soon as possible, before the planned outage begins, to avoid any lapse in your benefits.
During the planned outage period, we won't be able to take direct debit payments for any of our services. This includes training agreements, membership subscriptions and Specialist Knowledge Society subscriptions.
If we were due to take a payment by direct debit during the planned outage period, we’ll take this later in the month. We’ll write to you separately to confirm this at least ten working days before we make any changes.
Applying or upgrading
Yes. You can still apply for your Career Appraisal assessment, but you’ll only be able to pay via BACS and not using a debit or credit card. You’ll be able to pay with these methods as usual after we have launched our new system.
No. You will not be able to apply for Fellowship via the ICE website during the planned outage period.
Yes. You can still apply for your Further Learning Exam or Experiential Learning Assessment, but you’ll only be able to pay via BACS and not with a debit or credit card. You’ll be able to pay using these methods as usual after we have launched our new system.
If you have already submitted your application this will be processed as normal. We will get in touch with you directly by email if we have any questions about your application.
No. You will not be able to log in to your MyICE account to complete the online sponsor questionnaire during the planned outage period.
Yes, you can still send us an application form to join a Specialist Knowledge Society but if we haven’t been able to process your application before the planned outage period, we won’t process it until our new system goes live.
You won’t be able to apply for Student or Graduate membership or for Fellowship during the planned outage period. You can join online before this time and after our new system goes live.
You’ll still be able to apply to become an Associate Member during the planned outage period, but we won't be able to proceed with your application until our new system goes live.
If you are aiming to become a professionally qualified member with the ICE, our membership experts will still be on hand to support you during the planned outage period.
If you complete your course before the planned outage period begins, you can transfer from student to graduate membership straight away, but you won’t be able to transfer during the planned outage period.
We’ll contact you when we have launched our new system to let you know that you can re-register your MyICE account at which time you’ll be able to transfer from student to graduate membership.
Yes. You can follow the usual process to join a specialist register by forwarding your application documents to the appropriate e-mail address.
However, during the planned outage period, our usual online payment system will be offline so you won’t be able to pay the application fee. We’ll contact you when we have launched our new system to let you know that you can re-register your MyICE account at which time you’ll be able to pay your application fee.
Please let the register’s secretariat know once your payment is complete.
Other
No. You can continue to use our CPD Online tool until the planned outage period begins, but you won’t be able to during the planned outage period.
When we have launched our new system, we’ll invite you to re-register your MyICE account at which point you can continue to use CPD Online.
No. You can continue to use our CPD Online tool until the planned outage period begins but you won’t be able to during the planned outage period.
When we have launched our new system, we’ll invite you to re-register your MyICE account at which point you can continue to use CPD Online.
Yes, but only using the individual links within ICE broadcast emails (such as newsletters). You won’t be able to update or access your preferences within MyICE during the planned outage period and ICE members of staff will also be unable to do this for you.
However, you’ll always receive important emails from us about your membership because you can’t unsubscribe from these.
No. You won’t be able to order a new membership card during the planned outage period. If you ordered one immediately prior to the planned outage period, we’ll post it to you as soon as we have launched our new system.
Yes. You can still access ICE Rewards during the planned outage period, but you won’t be able to access the link using MyICE. If you’d like to access ICE Rewards during the planned outage period, please use our form to contact us.
The planned outage will not affect any ballots. If you receive any ballot communications, please follow the instructions contained in them.
We’re sorry that you have not yet received a reply to an email you sent us. As we transition to our new system, it might take longer for us to reply to individual emails.
We’ll try our best to respond as soon as we can. We expect to restore our usual level of service once we have launched our new system.
If you have not received an automatic acknowledgement to your email, please use the form to contact us to let us know that you are waiting, remembering to let us know to whom you sent your original enquiry.
You can get in touch with us via our contact form.
Volunteers and panel members
If you’re a volunteer or panel member, we'll communicate directly with you at key times in the coming weeks, so that we can keep you informed about the new system and what it means for you. In the meantime, we’ve put together a set of answers to questions you might have.
The secretariat for your panel will keep you informed using their usual communications method. Please look out for these communications as they may contain instructions or advice. This is important because:
- You might be asked what is happening by colleagues and the information we provide you with will help you answer.
- You should be ready to re-register your new MyICE account when we contact you about the new system launching.
- There may be changes to processes specific to your role or panel. For example, new instructions on how to access academic assessments or Fellowship applications allocated to you.
Yes. With the introduction of the new MyICE, the way you manage your Fellowship applications will change. We’ll write to you in advance with details of these new processes and how to use them.
Yes. With the introduction of the new MyICE, the way you access your academic assessments will change, with your access being via your MyICE account. We’ll write to you in advance with details of these new processes and how to use them.
No. As a reviewer/assessor, you work on your candidates’ applications through our SharePoint tool. While this will be integrated with our new membership database, the way you access and manage your reviews will not change.
No. We'll not be able to upload events to our website during the planned outage period. We’ll contact you when we have launched our new system to let you know that we can resume uploading events on your behalf.
To make sure any events you are planning can be uploaded before the outage period begins, please contact us as early as possible with at least one month’s notice.
Yes. During the planned outage period you won’t be able to access your MyICE account. If you need to provide your routine update to the ICE QUEST team during this time, you can still do this using the contact details provided to you for your scholarship.
Any prospective student members that you are engaging with won’t be able to join during the planned outage period, so please bear this in mind. You can continue to conduct STEM activities as usual.
We’ll contact you when we have launched our new system to let you know that you can re-register your MyICE account.
Yes. During the planned outage period you won’t be able to access your MyICE account, but you’ll be able to continue with your STEM engagement activities, and reporting them to STEM Learning, as usual.
We’ll contact you when we have launched our new system to let you know that you can re-register your MyICE account.
Yes. During the planned outage period you won’t be able to access your MyICE account.
Any prospective student members that you are engaging with won’t be able to join during the planned outage period so please bear this in mind. We’ll contact you when we have launched our new system to let you know that you can re-register your MyICE account and continue to ask prospective students to join.
ICE training schemes (including mentor-supported training)
We’ll be implementing a planned upgrade to our IPD Online service as part of the introduction of our new membership management system. While we transition to the new system, IPD Online will be unavailable to all users.
The upgrade to IPD online will coincide with a change for new trainees who will be required to record their experience under seven attribute headings.
Note that as previously briefed, existing trainees aiming for IEng and CEng will continue to record their experience under nine attribute headings.
I am a current trainee/apprentice
Yes. During the planned outage period you won’t be able to access your MyICE account or the IPD Online system. We’ll contact you when we have launched our new system to let you know that you can re-register your MyICE account and continue to use IPD Online.
There will be no impact on your IPD Online, except that you won’t have access during our planned outage period.
No. Your IPD Online reflects the requirements of the seven attributes across the nine attribute boxes. As previously briefed through our streamlining communications, this will not change for you.
Only new trainees registered on new training agreements will see seven attribute boxes in IPD Online.
No. You can continue to upload evidence up to the point that the planned outage period begins.
During the planned outage period you won’t be able to enter new evidence, access annual appraisals or access documents and information you have previously uploaded to IPD Online.
In addition, your DE and SCE won’t be able to sign off any evidence or complete any appraisals or completions.
If you wish to upload new evidence, you should do this as soon as possible as you’ll only be able to do so again once we have launched our new system and IPD Online is back online.
Yes. Your SCE or mentor won’t be able to access your IPD online record to verify your full completion during the planned outage period.
In addition, your local membership recruitment representative will not be able to access your record to validate an existing SCE or mentor completion.
If you wish to complete your training agreement, you should do so as soon as possible, and make sure it is signed off by your SCE or mentor. This is particularly important if you are aiming for the July application date.
No. All your records will be securely transferred to our new system.
I am an SCE/DE/mentor
Yes. With the introduction of the new MyICE, there will be some changes to the training agreement registration process. For example:
- Access to IPD Online will be set up when trainees register their training agreement.
- You won’t be able to access IPD online for any of your trainees during the planned outage period.
- Our Training Agreements Online System (TAGSO) is being retired. If you have previously used TAGSO to register and pay for your new trainees, you’ll now do this through your MyICE account.
- New trainees whose employer has Direct Debit payments set up will register their training agreement via their MyICE account. All other trainees will continue to apply using our training agreement application form.
- Any new trainees starting on a new training agreement after we have launched the new IPD Online system will see seven attributes in IPD Online. Existing trainees will continue to work across the nine attributes (which match the current seven attributes) to the completion of their agreements.
- Once we have launched the new IPD Online system, you’ll continue to access your trainees’ records in the same way you did previously.
No. You won’t be able to access IPD Online to review or sign off your trainee’s evidence during the planned outage period.
You’ll also be unable to proceed with annual appraisals or partial/full completions.
No. You can continue to register new trainees as usual before the planned outage period begins, but you’ll then need to wait until we have launched the new IPD Online system.
We’ll contact you when we have launched our new system to let you know that you can re-register your MyICE account and use the new IPD Online system.
Yes. You can send us completed training agreement transfer forms, but, we won’t be able to process them until we have launched the new IPD Online system.
I am a training scheme and/or TAGSO administrator
No. You can continue to use IPD Online until the planned outage period begins but you won’t be able to during the planned outage period.
When we have launched our new system, we’ll invite you to re-register your MyICE account, at which point you can continue to use IPD Online.
However, our Training Agreements Online System (TAGSO) is being retired and will not be available at all.
No. You can register your new trainee(s) using IPD Online until the planned outage period begins but you won’t be able to during the planned outage period.
If you’ve sent us an application form for a trainee, we won’t be able to process it until we have launched our new system.
No. You can transfer your incoming trainee(s) using IPD Online until the planned outage period begins but you won’t be able to during the planned outage period.
If you send us a transfer application form during the planned outage period, we won’t be able to process it until we have launched our new system.
There might be a delay in issuing your invoice as we transition to the new system. We’ll contact you to let you know if this is likely to happen.
Our Training Agreements Online System (TAGSO) is being retired.
If you have previously used TAGSO to register and pay for new trainees, you’ll now do this through your MyICE account.
We’ll provide instructions on how to do this once we have launched our new system.
I am an administrator for a training provider
No. During the planned outage period you won’t be able to access your MyICE account or the IPD Online system.
We’ll contact you when we have launched our new system to let you know that you can re-register your MyICE account and continue to use IPD Online.
No. You won’t need to re-register as an administrator, but you will need to re-register your MyICE account when we have launched our new system.
We’ll contact you when we have launched our new system to let you know that you can re-register your MyICE account and continue to use IPD Online.
The view which you have of your apprentices’ progress will be the same high-level view as before.
No. Apprentices can continue to upload evidence up to the point that the planned outage period begins. During the planned outage period, apprentices will not be able to enter new evidence.
If apprentices wish to upload new evidence, they should do this as soon as possible, as they will only be able to do so again once we have launched our new system and IPD Online is back online.
Apprentices, DEs and SCEs and ICE staff won’t be able to proceed with any completions during the planned outage period.
If apprentices wish to have their training agreement completed and signed off in time for the July application date, they should do this as soon as possible as you’ll only be able to do so again once we have launched our new system and IPD Online is back online.
No. You can download progress reports and completions from IPD Online up to the point that the planned outage period begins, but you won’t be able to download records from your account during the planned outage period.
If you need to download a progress report, do so as soon as possible or wait until we invite you to re-register your MyICE account to download your report.
Professional reviews and end point assessments (EPAs)
Transitioning to our new system will have an impact on reviewers, assessors, and candidates. We’ll be contacting reviewers, assessors, and candidates to offer them specific advice and information. In the meantime, we have produced a set of questions and answers to help you understand more.
No. As a reviewer/assessor, you work on your candidates’ applications through our SharePoint tool. While this will be integrated with our new system, the way you access and manage your reviews will not change.
In common with all members, you’ll need to make sure that you have a valid email address on your MyICE account before the planned outage begins, as we’ll use this to communicate with you and verify your identity when you log into your new MyICE account for the first time.
If you don’t have a valid email address in MyICE by the time the planned outage period has begun, you’ll need to contact us after we have launched our new system for us to create your new account.
While we transition to our new system, we may need to alter some of the timelines associated with the role you perform as a volunteer. We will contact you if this is the case.
The submission of sponsor statements is unaffected by the planned outage, and you can submit your statement as usual.
We are also currently planning to receive October sponsor statements and review EPA applications as usual by our published deadlines, and so you should continue to work to those deadlines.
Yes, applications to become a reviewer and/or EPA assessor are not affected by our planned outage.
No. There will be no impact on the processing of your application or your training. If you have any further questions, please follow the contact details on your application form.
We’ll process invoices and payments as usual up until the planned outage period begins.
During the planned outage period, you’ll still be able to pay via BACS in the usual way, but we won’t be unable to update apprentices’ records to show that you have paid.
If you are concerned, you should pay as soon as possible to avoid delays in us releasing EPA results.
We do not expect the planned outage to affect review or EPA dates, but we will contact individuals, training providers and employers if we anticipate any delays as we allocate dates for the June session.
Where professional review and end point assessment applications are already underway, there may be some delays to the usual timelines for allocating reviewers, assessors or dates, and for processing results.
We will advise individual candidates, training providers and employers if we anticipate any impact on them.
No. You can pay your review fee as usual until the planned outage period begins, but during the planned outage period, our usual online payment system will not be available. You’ll need to return to our web site to pay once we have advised you to re-register your MyICE account.
If you think this will cause you a specific problem, please let us know by using the form to contact us.
We are expecting to have released all results from our February session before the planned outage period begins. If results are delayed for any reason (e.g. because of late payment of EPA fee), we’ll contact affected individuals, training providers and employers directly.
Please refer to the relevant Professional Reviews or EPA guidance online and speak to your local membership contact as usual.
We are currently planning to take applications as usual by our published deadlines in July. The planned outage period may delay the scheduling of some review or EPA dates, but we’ll contact individual candidates, training providers and employers if we anticipate any delays that might affect them.
Events
During the planned outage period, our event booking system will be offline and we’ll be putting in place temporary arrangements. Details on how this might affect you are shown in the questions and answers below.
During the planned outage period, we are putting in place some temporary measures to ensure you can still book the events you want to.
No. You can cancel any events you have registered for in the usual way until the start of our planned outage period.
After the planned outage period has begun, you’ll need to contact the event organiser, whose name is shown in your confirmation e-mail. If you can’t find this, please use the form to contact us.
Refunds for paid-for bookings are subject to individual event terms, but if a refund is due, then we’ll process that as usual.
If we haven’t been able to process your refund before the start of the planned outage, we’ll do it when we have launched our new system.
Yes, you can change your mind about attending in person (or vice versa) by contacting the event organiser whose name is shown in your confirmation e-mail or joining instructions. If you can’t find this, please use the our form to contact us.
You can book as normal up until the start of our planned outage period.
You won't be able to book your place during the planned outage period. Please return to the website to re-register your MyICE account and book your chosen ceremony when we notify you that our new system has been launched.
You can log into your MyICE account as usual to retrieve your account details and event bookings until the planned outage period begins.
If you’re due to attend an event during the planned outage and need your ICE number to do so you’ll need to contact the event organiser whose name is shown in your confirmation email.
If you can’t find this, please use our form to contact us.
No.
You can book to attend until the planned outage period begins by following the instructions in your invitation.
You can book to attend until the planned outage period begins as usual by booking via the event web page.
During the planned outage period, you’ll be able to register your interest by using our form to contact us.
Yes. You can contact the event organiser whose name is shown on the event’s web page, and they will check for you.
Do you still have a question?
If we haven't managed to answer your question, or you have noticed an error on the new system, get in touch with us using the form link below and we will get back to you as soon as possible.