The new system aims to improve the institution’s ability to engage with members.
The ICE will launch a new membership management system this summer, designed to improve its ability to engage with members and other customers.
To implement the new system and migrate data from the old one, some services that members access via MyICE will be unavailable for approximately three weeks.
MyICE is the portal that members use to manage their ICE membership or access ICE services.
The event booking process will also be affected. Temporary arrangements will be put in place during the outage.
The ICE website, ice.org.uk, will remain online throughout the downtime.
What members will need to do
When the new system is launched, all members and other MyICE users will need to re-register their MyICE account and reset their password.
Members will be contacted before this, in the coming weeks, to let them know how and when they need to do this.
Improved efficiencies
The new system is being introduced to replace the existing membership system, which has been in place for over 20 years and is no longer supported.
It is based on Microsoft Dynamics, a cloud-based technology that helps businesses run more efficiently and effectively.
Séan Harris, director of membership and deputy director general at the ICE, said: “This new, modern membership system will improve the way we manage our members’ information, allow us to streamline processes, and ensure the highest level of data integrity.
“In the future it will also enable improvements to many of the functions on our website.
“Implementing the new system has been a complex and time-consuming project, so I am pleased that we are now approaching launch. Moving to the system will future proof our technical capabilities and allow us to better support members throughout their career.”
Help and support
To help members and other customers prepare for the new system, and ensure there is minimum disruption during the outage, a question-and-answer page has been published on the ICE website.
The ICE will also write to its members with specific advice and support in the coming weeks.
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