Built for purpose: designing inclusive infrastructure for everyone

Martina Moroney

Martina is Policy Manager at the Institution of Civil Engineers (ICE). The Institution represents almost 100,000 civil engineers globally and advocates for a world where infrastructure enables people and planet to thrive. She was the lead author on the ICE’s policy paper Built for purpose? Understanding people’s experiences of infrastructure assets and services.

Prior to joining the ICE, Martina led advocacy and strategy at New Zealand’s national infrastructure advocacy body. She has also sat as a board member on public sector membership bodies, and led networks focused on supporting new professionals working in and with government to thrive.

Nick Latif-Warde

Nick Latif is a Chartered Civil Engineer (CEng, FICE) and a Fellow of both the Association for Project Management (FAPM) and the Nuclear Institute (FNucI), with 20 years' experience in infrastructure, including 10 years leading major infrastructure programmes across nuclear new build, geological disposal.

Nick champions inclusive project leadership, building teams that draw on a wide range of minds rather than the most confident voice in the room. Drawing on his own experience of thinking differently, he is a strong advocate for infrastructure and organisations designed around how people actually process and experience information and solve problems and argues that avoiding groupthink means actively including people who work and experience things differently, not just those who fit the traditional mould.

Simone West

Simone is a Principal Engineer for Inclusive Design at Transport for London, where she works at the intersection of infrastructure, policy and person-centred design, shaping how inclusion is understood and delivered at scale. With over three decades in the built environment, her career has evolved from traditional surveying into a deep specialism in inclusive design, driven by a simple but persistent question: who gets left out, and why?

Her work has taken her from major programmes such as the London 2012 Games, where real-world testing exposed both the strengths and shortcomings of inclusive environments, through to today’s challenge of embedding inclusion into the everyday processes of one of the world’s largest transport networks. At TfL, she leads efforts to move inclusive design beyond aspiration into practice, developing the processes, standards and knowledge needed to make it a consistent part of decision-making, rather than an afterthought.

Simone’s influence extends beyond projects. She contributes to national standards through the British Standards Institution, including BS 8300 and PAS 6463 “Design for the Mind”, and has played a key role in advancing inclusion within professional practice, from RICS to cross-industry advisory groups. Through this work, she continues to challenge how the industry defines “good design”, advocating for environments that respond to the full diversity of human experience.

A regular speaker and collaborator across the sector, Simone brings a practical, candid perspective to inclusive design, one that acknowledges both the progress made and the distance still to travel.

Nick Goss

Nick Goss is an accessibility and inclusive practice specialist with extensive experience working across the UK rail and transport sector. As Director of Goss Consultancy, Nick works with train operating companies, Network Rail and national industry bodies to help embed accessibility and inclusive design into strategy, policy, projects and passenger experience.

Nick sits on Network Rail’s National Accessibility Group, is a founder member of its Built Environment Access Panel, and chairs West Midlands Trains’ Strategic Advisory Group. He has worked extensively with Train Operating Companies, Network Rail, GBRTT, the Department for Transport and regulatory and industry bodies including ORR and RSSB.

His work ranges from strategic accessibility programmes and inclusive design through to station accessibility, rolling stock, passenger assistance and inclusive service standards. Current and recent projects include work with Network Rail on inclusive train requirements, the Rail Delivery Group on Disabled Persons Railcard eligibility, and AtkinsRéalis on the impact of lift and escalator outages across the rail network.

Nick is also working with Network Rail, BSI and industry stakeholders on the development and piloting of the BS ISO 22458 Inclusive Service Kitemark for Passenger Rail, supporting the sector to move beyond minimum compliance towards consistently inclusive passenger experiences.

A full-time wheelchair user, Nick combines lived experience with extensive professional and Board-level expertise, bringing a practical understanding of how inclusive practice can be embedded into the everyday business of transport.

Jenny Millard

Jenny is an Associate Director within KPMG’s Future Mobility and Infrastructure Advisory Group’s with over 20 years’ experience advising government and corporate clients across current and future mobility. She brings a depth of expertise in accessibility and inclusion across transport modes, combining technical expertise with a strong understanding of human factors, user behaviour and implementation of emerging technologies within transport systems.

Jenny’s work has included a range of projects and programs which have called on cross-cutting consideration of transport design, sustainability, autonomous technology and accessibility and inclusion. Some of Jenny’s recent project experience has included research and assessment of technologies to improve disabled access at airports, work with major accessibility organisations to develop an improved operating model and assessing the quality of bus driver training in delivering services to customers with protected characteristics.